Every month we choose a new product from around the world to qualitatively review, and (mighty) hot off October’s press is a look at McDonald’s Spicy Chicken McNuggets in the US. For me it was a really interesting one to work on because it meant adapting our Post Launch Consumer Review for quick service restaurants. …

Qualitative behavioural research allows us to understand the what’s, the how’s, and the why’s of peoples’ decision making and the consequent actions taken. As market/shopper/consumer researchers, we want to learn and gain an empathetic understanding of: what consumers do, how they do it, or how they make a decision, and why they do it in …