Category Archive For "Thought Leadership"
Insight Led Consumer Closeness Programmes
(It’s about winning, not the taking part) *(47 year old man makes meme – my apologies) Consumer closeness projects aren’t just about watching or speaking to people on video. There, I said it. You may be surprised to hear that from me, as a founder of a video based market research company, but after running …
Empathy? Not feeling it.
Consumer closeness? Not even close. Consumer centricity? More like on the periphery. There is plenty written about these 3 key approaches to market research, but no one has nailed it. No one has got it working in such a way that they are really understanding people; and as a result, no one is really winning …
Breadth and Depth: How to become a better Market Researcher
Despite (or perhaps because of!) the growing number of training courses in consumer / market research, it can be difficult to know where to start. So, as someone who once found themselves wondering that exact thing, here are a few tips. A good researcher needs to build two things: Breadth: A strong technical skill set …
McDonald’s Spicy Chicken McNuggets – A Post Launch Consumer Review
Every month we choose a new product from around the world to qualitatively review, and (mighty) hot off October’s press is a look at McDonald’s Spicy Chicken McNuggets in the US. For me it was a really interesting one to work on because it meant adapting our Post Launch Consumer Review for quick service restaurants. …
Optimization for the NPD Post-Launch Happy Endings
“Once upon a time you launched an innovation… And despite retailers taking fewer new SKUs, you managed to get your brand spanking new product on the shelf, and even the e-commerce grid, with most of your retail distributors. Congratulate the teams who labored long through the stage gates and NPD milestones! Your 18 month innovation …
Qualitative behavioural research: key principles
Qualitative behavioural research allows us to understand the what’s, the how’s, and the why’s of peoples’ decision making and the consequent actions taken. As market/shopper/consumer researchers, we want to learn and gain an empathetic understanding of: what consumers do, how they do it, or how they make a decision, and why they do it in …
“We accept the reality of the world with which we’re presented.”
Anyone? It’s a line from the 1998 film The Truman Show – the story of an insurance salesman who slowly discovers that his whole life has been a television show. A work of fiction that is precipitously and painfully close to real life. Because all the things we often perceive to be true, may not …