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How to Give Humble Feedback

Andy Grove once told me, over a cup of Jamocha Almond Fudge ice cream at Baskin Robbins in Los Altos, “Fucking Steve [Jobs] always gets it right.”


“Nobody’s always right,” I said.

“I didn’t say Steve IS always right. I said he always GETS it right. Like anyone, he is wrong all the time, but he insists, and not gently either, that people tell him when he’s wrong, so he always gets it right in the end.”


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