Insight Led Consumer Closeness Programmes

(It’s about winning, not the taking part) *(47 year old man makes meme – my apologies) Consumer closeness projects aren’t just about watching or speaking to people on video.  There, I said it.  You may be surprised to hear that from me, as a founder of a video based market research company, but after running …

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Empathy? Not feeling it.

Consumer closeness? Not even close. Consumer centricity? More like on the periphery. There is plenty written about these 3 key approaches to market research, but no one has nailed it. No one has got it working in such a way that they are really understanding people; and as a result, no one is really winning …

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Breadth and Depth: How to become a better Market Researcher

Despite (or perhaps because of!) the growing number of training courses in consumer / market research, it can be difficult to know where to start. So, as someone who once found themselves wondering that exact thing, here are a few tips. A good researcher needs to build two things: Breadth: A strong technical skill set …

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Optimization for the NPD Post-Launch Happy Endings

“Once upon a time you launched an innovation… And despite retailers taking fewer new SKUs, you managed to get your brand spanking new product on the shelf, and even the e-commerce grid, with most of your retail distributors.  Congratulate the teams who labored long through the stage gates and NPD milestones! Your 18 month innovation …

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Qualitative behavioural research: key principles

Qualitative behavioural research allows us to understand the what’s, the how’s, and the why’s of peoples’ decision making and the consequent actions taken. As market/shopper/consumer researchers, we want to learn and gain an empathetic understanding of: what consumers do, how they do it, or how they make a decision, and why they do it in …

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